Privacy Policy

We are committed to protecting privacy, while at the same time providing a continually improving service. While we do collect personal information about you and others visiting our website, all such information will be collected with your consent.

Your consent

By using my website, you consent to the collection and use of your information by me. All changes in my privacy policy will be updated on this page so that you are always aware of what information I collect, how i use it and under what circumstances I disclose it. You can enquire about the information that you have given us by contacting me.

This policy sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.thecraftyowl.co.uk you are accepting and consenting to the practices described in this policy.

Our Details

The data controller in respect of our website and services is Joanne James of The Crafty Owl. For details on how to contact the data controller please see our contact page. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Joanne James, owner of The Crafty Owl.

Your Data

Here at The Crafty Owl I take your privacy seriously, and will only use your personal information for the following reasons:

To assist you with orders of Stampin’ Up! products and event bookings.
For legal purposes, as I have to provide evidence of income for tax purposes.
To keep you informed about new products, projects, tutorials, events and classes in relation to Stampin' Up! and The Crafty Owl. Basically to keep you up to date with what is going on!

Your personal information will not be shared with third parties for marketing purposes without your explicit consent.

Information Collected via Stampin’ Up!

Ordering Stampin’ Up! Products Online:

When you place an order for Stampin’ Up! products via my online store, Stampin’ Up! will ask for name, email, postal and billing addresses, phone number and payment details. This data is stored by Stampin’ Up! in the USA. Stampin’ Up! also pass your name, postal address and phone number onto UPS our shipping courier for the purposes of delivering your order. UPS use the data to print labels and for routing the packages within their system. Unless you have checked the 'no contact' box, Stampin’ Up! make all details (with the exception of payment information) available to me as your Stampin’ Up! demonstrator. This allows me to see your order and assist with returns or refunds and provide support to you. I add your email address to my mail service to enable me to send you customer service emails and any other information I believe is relevant to you. Stampin’ Up! and I keep your order records for 6 years to comply with legal requirements.

Stampin’ Up! Website

Stampin’ Up! may communicate about their services, new product offerings and promotions, provided you have not revoked your consent for such usage. Read their full privacy policy here.

Information Collected By Me

Information You Give

You may give me information by filling in forms on my site at www.thecraftyowl.co.uk or blog.thecraftyowl.co.uk by corresponding with me by phone, e-mail or otherwise. The information you give me may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. The name and email address are stored in my Mail Service provider (Mailchimp). This data is housed in the US and Mailchimp is a participant in the TRUSTe Privacy Certification Programme.

I use the data to provide you with any of the following information:

Information regarding classes and events
Marketing information about upcoming special offers from Stampin’ Up! or product reviews
General crafting hints, tips, and tutorials or inspiration you can use in your own crafting

Each and every email has an unsubscribe link, giving you the opportunity to unsubscribe from all emails from me. I do also send out occasional emails giving you an option to update your preferences to allow for the emails to be suited to your interests as best as possible.

Information We Collect About You

With regard to each of your visits to the website we may automatically collect the following information:

technical data including the Internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. This data is gathered anonymously, and can not be used to identify individual users.
usage data about how you use the website. I use this technical data to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. It also assists in my efforts to keep the site safe and secure. I may use it to measure or understand the effectiveness of advertising I serve to you and others, and to deliver relevant advertising to you.

Cookies

Our website uses cookies or your IP address to recognise your computer and to distinguish you from other users of our website. Cookies are small pieces of information that are stored by your browser on your hard drive. This helps us to provide you with a customised experience when you browse our website and also allows us to track overall usage patterns and statistics and ultimately improve our site. They are perfectly safe and do not contain any personally identifying information. If you prefer not to accept a cookie you can turn this capability off on your browser.

Disclosure Of Your Information

We may share your information with selected third parties including:

Stampin’ Up! for the performance of any contract we enter into with you to provide Stampin’ Up! products.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of conditions of supply and other agreements; or to protect the rights, property, or safety of The Crafty Owl, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

I may send you marketing emails from time to time, but if you wish to stop me from sending you emails, please let me know by following the unsubscribe links on any marketing message sent to you or send an email to me at href="mailto:joanne@thecraftyowl.co.uk?subject=Unsubscribe%20Me%20Request">joanne@thecraftyowl.co.uk. You will be removed immediately and without question.Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access To Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Our Privacy Policy

This policy was last updated on 1st April 2018. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to joanne@thecraftyowl.co.uk